Tell A Friend Feedback

Internet Content Rating
Association Member
Official PayPal Seal
HOMELEARN MORETRY OUTCONTACTPARENTSUSEFUL LINKSKIDSAFFILIATESHELP
eZpZemail Help
  Please study these frequently asked questions as they cover over 99% of the issues that people encounter. For any other issues not covered here, please email your issue to support@ezpzemail.com describing your problem in as much detail as possible.We will use our best endeavours to reply in as short a time as possible.

How do I open a parent's account?


How do I pay? I do not have a Pay Pal account.


How do I create email accounts for my family?

My child cannot login to their new email account?


How do I manage the list of safe email senders?


How do I review email from non approved senders?


Can I view the inbox of each of my children's email accounts?
 

How do I open a parent's account?

Click sign up and fill in the form. You then need to sign in to the parental centre, where you can select a payment plan.

How do I pay? I do not have a Pay Pal account.

Click a subscription button on our payments page. You will then be transferred to our payment page on Pay Pal. Click the button at the end of the sentence 'If you do not currently have a Pay Pal account'. You will then be able to use your credit/debit card to pay for your subscription. You will also gain a Pay Pal account which is widely accepted by online merchants and is the easiest way to pay for goods and services.

How do I create email accounts for my family?

Sign in to the parental center. Then click on the 'create email account(s)' link. You will be transferred to the create email page where you can create an account for your family member. Remember to click the "submit" button to actually tell our system to create an account.

My child cannot login to their new email account?

Sign in to the parental center using your email address and password. Then click on 'create email accounts'. Here you will be able to check the status of your child's email account. If the status is disabled, check the select box next to your child's name and click activate. The status should now be enabled. If it is not, you will need to visit our payments page and select a subscription plan. You will then be able to return to the create email accounts page and enable your child's email account.

How do I manage the list of safe email senders?

Log on to the parental center your email address and password. Using the drop down box, select the child for whom you wish to setup. Then click on 'setup safe address book'. You either add an email address to your child's safe address book (eg. School friend) or you can add the sender to the family safe address book (eg grand parent). You can also blacklist an email address by selecting the deny box and clicking submit.

How do I review email from non approved senders?


Log on to the parental center using your email address and password. Select an email address from the drop down box. Then click on pending email. Click on the email that you wish to review. If the email is appropriate for your child to see, you can click on the 'this is not spam' button. Only do this if you wish to add the sender to your child's trusted email list and allow future emails to pass straight to your child's inbox folder. As a default, we will still send an email to the pending folder if it contains an attachment (photo, movie clip, etc). This is because it is possible for spammers to spoof a sender's email address. The effect is that an email that appeared to come from a trusted sender could in fact be a spammer. To transfer the email to your child's inbox, go to the pending email page. Select the check box next to the email and click move. This will move the message to your child's inbox. They will then be able to view the email.

Can I view the inbox of each of my children's email accounts?

Log on to the parental center using your email address and password. Select an email address from the drop down box. Then click on inbox. This will take you to your child's inbox folder.
   
 
Home | Learn More | Try Out | Contact | Parents | Useful Links | Kids | Affiliates | Help
© 2006 by EZEZPZ LLC, Delaware, USA
Terms of Use | Privacy Policy